Shipping policy
Shipping Policy
Welby Supply Co.
Last updated: September 29, 2026
Where we ship
We currently ship within the United States only. We do not ship internationally at this time.
We can't ship to PO boxes for every item, and we're unable to deliver to freight forwarders.
Shipping options and cost
Orders of $35 or more ship free.
Orders under $35 are charged a flat $6.99 for standard shipping.
Both options are standard shipping with an estimated delivery of 5–8 business days after dispatch. Shipping is calculated and shown at checkout before you pay.
Order processing
Orders are processed Monday through Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing the next business day.
Once your order is dispatched, standard delivery takes 5–8 business days. Business days are Monday through Friday and do not include weekends or public holidays — so an order dispatched on a Thursday typically arrives the following week.
Estimates are estimates, not guarantees. Carrier delays, weather, and peak periods can extend them.
Tracking your order
Every order ships with tracking.
When your order is dispatched you'll receive a confirmation email containing your tracking number and a link to follow your parcel. If you don't see it, check your spam folder before contacting us.
Tracking information can take 24–48 hours to show its first scan after you receive the number. If tracking looks stalled for a day or two, that's usually normal — the parcel is moving faster than the scans update.
You can also check your order status at any time through the Track Your Order email confirmation.
If your order hasn't arrived
If 14 days have passed since your order was dispatched and you still haven't received it, please contact us at contact@welbysupply.com with your order number. We'll investigate with the carrier and get it sorted.
Please contact us before filing a dispute with your bank — we can almost always resolve it faster.
Incorrect addresses
Please double-check your shipping address at checkout. We ship to the address exactly as you enter it.
If you spot a mistake, email us immediately — we can usually correct it before dispatch. Once a parcel has shipped, we can't reroute it. Orders returned to us because of an incorrect or incomplete address can be reshipped at your cost, or refunded minus the original shipping charge.
Lost, stolen, or damaged parcels
If tracking shows your order as delivered but you can't find it, please:
- Check around your property and with neighbors
- Confirm the delivery address on your order
- Allow 24 hours — parcels are occasionally marked delivered slightly early
If it still hasn't turned up, contact us and we'll help you open a claim with the carrier.
If your order arrives damaged, take photos of the item and the packaging and contact us within 60 days of delivery. Damaged items are covered under our Refund Policy, and we pay return shipping in those cases.
Split shipments
Orders containing multiple items may arrive in more than one parcel, sometimes on different days. If you receive part of your order, the rest is likely still in transit — you'll have separate tracking for each parcel.
Sales tax
Sales tax is calculated at checkout based on your delivery address, where applicable.
Contact
Welby Supply Co. Email: contact@welbysupply.com Hours: Monday to Friday, 9am – 5pm ET